United Makers of Kent Food & Creative Market Terms & Conditions

Craftship Enterprise CIC are committed to providing a safe, welcoming and

inclusive space that is well organised with open communication to grow and support your small businesses.

We ask that you present a positive image of the market and to treat

customers, fellow traders and the CSE staff with courtesy at all times.

Regular market trading hours are 10am - 4pm unless advised otherwise for

additional special events.

Please have your stall set up by the 10am opening time and do not pack up

early unless it has been approved by the market manager - our customers

deserve to shop a full market within the advertised trading hours.

Pitch fees are non-refundable or transferable.

In the unlikely event that weather conditions are too extreme for the market

to run, all bookings will be transferred to an alternative date set by Craftship Enterprise CIC. If you can not make the alternative date we will issue a partial refund, less £5 of the original fee to go towards admin costs e.g you will receive  £25 of the £30, £20 of the £25 and £15 of the £20.

All traders must display a sign showing their business name and offer a

receipt or a business card in case a customer needs to contact you after a

purchase or order.

Food traders must be registered with the local authority and display their food hygiene rating at all times.

Alcohol traders must have a valid TENS from Ashford borough council and

display the challenge 25 signage.

You must have valid PLI (Public liability insurance).

Please send your copy to market@craftshipenterprise.com

Liability due to products, display & BYO gazebos lies with you, the stall holder.

• The size of our gazebos and pitches are 3m x 3m.

• If you are bringing your own gazebo or food trailer and it is bigger than 3m x 3m this needs to be discussed with the market manger BEFORE booking to see if we can accommodate you.

• Tables or other display items are not provided, please bring your own.

• Any products or display items must stay inside the boundary of your pitch

and you create a safe space for customers.

• Please only bring products that have been approved by the market manager on application.

If you are an existing trader, any new products must be approved by us before selling them at our markets.

• Anything you sell must meet with trading standards, relevant CLP/food

safety/hygiene certificates and Natasha’s law labelling etc. We reserve the

right to refuse any products that do not meet with these regulations.

• Pitches will be allocated on arrival by the market manager, please do not set-up until you have been allocated your pitch as you may be asked to move.

• Sub-letting of pitches or sharing with multiple businesses is not allowed, if you would like to share with another business we have a ‘shared’ gazebo

option that is bookable through the website and the market manager will be happy to accommodate your request.

• Your stall must be staffed at all times throughout the day, the market

manager will be happy to cover you for any reason.

• If you are bringing your own gazebo it must be of a market-grade quality

with suitable weights for the weather conditions. If the market manager

decides that your set-up isn’t safe you will be asked to remove your stall.

• If you choose to rent one of our gazebos for the day any damage or loss to the gazebo will incur a charge of up to the cost of a replacement gazebo.

• Loading and unloading locations will be advised by the market manager

ahead of the event. Please make sure you display any permits that are issued ahead of time clearly to avoid issues with the council’s parking team.

• Parking is the stallholders responsibility.

• Food and liquid waste must be taken home with you and your pitch must be left clean and tidy after you leave please.

• Smoking is not permitted inside market stalls.

• If you are using electric or gas then it must meet the relevant safety checks: annual PAT testing, annual gas safe engineer tested - your risk assessment must be sent to the market manager ahead of the market.

Food Hygiene. Please visit your local authority food safety team for full advice or visit www.food.gov.uk for full food safety outlines.

• We ask that your stall is organised in a way which protects food from

environmental conditions such as dust, sunlight etc and the general public.

• If food is unwrapped please ensure you are always wearing gloves when

handling.

• Samples must also be protected and stored out of the reach of animals and young children. To prevent customers contaminating samples, disposable spoons, cocktail sticks etc. must be used.

In the event of a security or personal emergency please contact Katy, the

market manager (phone number provided in stall holders pack) or a member of the Craftship staff immediately, we are here to help and make sure you feel safe at all times.

A first aid kit can be found in the lead gazebo of which the market manager will inform you of on event day or in Made in Ashford & The Craftship.